Subprocessors List
Last updated: 7 May 2025
BankSearch engages the third-party service providers below ("Sub Processor") to assist in delivering the “Services” including BankSearch CRM platform. Each Sub Processor is expected to provide at least the level of data protection required under the {Data Processing Agreement (DPA).}
| Sub Processor | Service provided | Location of processing | Safeguard for international transfers | Notes |
|---|---|---|---|---|
| Microsoft Azure (UK South & West) | Primary infrastructure (compute, storage, networking) | United Kingdom | Data stays in UK – no transfer mechanism needed | ISO 27001 certified; UK sovereign hosting |
| Elastic Cloud (on Azure UK) | Search & indexing | United Kingdom | Data stays in UK | Data encrypted at rest |
| Sentry.io | Application error monitoring | United Kingdom | n/a | Pseudonymised event metadata only |
| SendGrid (by Twilio) | Delivery of email | United States | UK IDTA or SCCs | Email content may contain identifiers; Data Loss Prevention rules applied |
| ManyChat | Customer messaging/chatbot automation | United States | UK IDTA or SCCs | Used if Customer enables ManyChat integration; processes conversation metadata |
Note: Sub Processors do not include Customer‑authorised integrations; these tools act on behalf of the Controller and must be governed by the Customer’s own data processing agreements.
Changes to This List
We may revise this Sub Processor List from time to time. Material changes take effect 15 days after posting here and we may notify users by email or in-app message.